Refund policy

We want you to love your order. If you need to request a return, please email support@frighthousebootique.com before sending any item back. Returns sent without prior approval may not be accepted. Return eligibility, return windows, and shipping costs may vary depending on the product and fulfillment partner.

Damaged, defective, or incorrect items: Please email support@frighthousebootique.com as soon as possible after delivery and include your order number along with clear photos of the item, packaging, and damage or issue. This allows us to work with our fulfillment partner to resolve the issue.

Return authorization: Please do not send an item back without contacting us first. We will provide return instructions and the appropriate return location after your request has been reviewed.

Approved refunds will be issued to the original payment method. Processing time after approval may vary depending on your financial institution.

Items should generally be returned unused, in their original condition, and with original packaging unless the item arrived damaged, defective, or incorrect.